Shipping Information:Once your order is received it will be shipped from our warehouse in Chilliwack, British Columbia, Canada within 7-10 business days of receiving cleared payment. You should receive your package within 2-4 weeks of purchase.
Shipping charges are added to the net cost of your purchase using Canada Post to calculate approximate shipping costs.
All orders within USA and Canada use standard shipping delivery via Canada Post. If you wish to have your purchase trackable and/or with insurance, the cost will be US4.50 in Canada & USA. Please indicate this desire during the check-out process in the "comments" section, or email Silly Kitty Pet Products with your request. This additional cost will be billed seperately upon confirmation.
For overseas shipments: email Silly Kitty Pet Products for a rate.
Shipments sent outside of Canada may be subject to Customs charges; sorry, we have no control over this.
Return Information:At Silly Kitty Pet Products, we stand beind every product that we sell. We 100% guarantee the products to be as shown and described. Every item we sell is carefully inspected before it is shipped. However, we want you to be happy with your purchase. You can return or exchange any item in its original condition to the address below within 7 days of the date of shipment for a full refund or an exchange. Please note the buyer is responsible for any return shipping costs.
Return Instructions:
The printed invoice included with the original shipment (or a copy of the invoice) must be included with your return.
Please indicate the following on a note with your return: - What is the reason for the return and
- Would you like a replacement item or be refunded.
Return Shipments should be sent to:
Silly Kitty Pet Products
47676 Forester Road
Chilliwack, British Columbia,
Canada V2R 4M6Our Return Process
Once we receive your returned item, we will refund your Paypal account. An email notification will be sent at the time refund was given. If you wish to exchange your refund with a new or different item, you will be contacted for verification.
For further information, please email us at info@sillykitty.ca. |
